Privacy Policy

When you submit a booking request we collect the details you provide so we can prepare your quote and contact you. This may include:

• Your name, email address, and phone number
• Your postcode and property type
• Details about the cleaning you need, including any notes and photos you upload
• Your preferred start date, frequency, and contact method

We also automatically collect limited technical information when you visit our site, such as your approximate location, browser type, device, and the pages you view. This helps us keep the site working and improve your experience.

We use the information we collect to:

• Prepare and send you a personalised, no-obligation cleaning quote
• Contact you about your request and schedule a service if you choose to proceed
• Respond to your questions and provide customer support
• Improve our services, website, and the quotes we offer
• Meet our legal and regulatory obligations

We do not sell your personal information. We may share it only in limited circumstances:

• With trusted service providers who help us run our business (for example, tools that process form submissions), under agreements that require them to keep your information secure
• With the cleaning team assigned to your booking, limited to what they need to deliver the service
• When required by law, court order, or to protect our rights or the safety of others

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to keep your data safe.

We keep your information for as long as needed to provide our services and respond to your request, and for a reasonable period afterwards to meet legal, accounting, or record-keeping requirements. After that, we delete or anonymise it.

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. You can also ask us not to contact you for marketing.

To exercise any of these rights or ask a question about your data, contact us using the details in the footer. We may need to verify your identity before responding.

We use a small number of cookies and similar technologies to keep the site working and understand how it is used. See our

Cookie Preferences page for details and how to manage them.

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review it periodically.

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details in the footer of this page.